Returns/Exchange Policy FAQ

We are committed towards customer satisfaction and highly recommend you to read our policies carefully. We hope you will love everything that you order from us, but if something isn't quite right, you have 24 hours to inform us.  

Q1) What's Mirasa's return/exchange policy?

Exchange or Credit note will be issued in case the item received is damaged or incorrect. In case of a defective or damaged item, please refer to question 3 below.

Please note that we do not offer returns or exchanges in the following circumstances:

1. Change of mind
2. Sale items (i.e - Products priced at 20% discount and above)
3. Chain breakage and tarnished products due to improper care. Kindly refer to our 'Jewellery Care Tips' below on how to take proper care for your precious jewels. 
4. Original packaging is missing. 

Q2) What if my item(s) breaks in transit? 

We take extreme care while packaging our products before shipping them out. Prior to that, each piece of jewellery is checked by us to ensure that it is in good condition.

In the event that an item(s) does break in transit, please see question 3 below on how to make an exchange.

Q3) How do I exchange an item(s) that was damaged or incorrect ? 

Please read our return/exchange policy to ensure that your item is eligible for it before dropping us an email. If your item qualifies do take note of the below instructions:

Step 1: Proceed to drop us an email within 24 hours of receiving your parcel at info@mirasa.sg. Please mention the SUBJECT as REPLACEMENT / DAMAGE and mention your Order Number. Include a simple explanation of the situation in a clear manner and attach a clear picture of the item which was received. Unfortunately, unclear images will not be honoured and cannot be used to make a return assessment. Please note that our Mirasa Team will try their best to help, but do keep in mind that MIRASA holds the final authority to decide whether the piece needs a replacement or not. We are committed towards customer satisfaction and will never take it for granted. The exchange is on a case by case basis, in line with our policies.

Step 2: Once our team has approved your case, send us back the item within 7 days of receiving it via a trackable service of your choice. Do send us the tracking number. Mirasa cannot be responsible for any lost packages that wasn’t shipped by us. Lost parcels will not be eligible for a return/exchange.

We will exchange the item(s), as soon as we receive them and shall ensure that the item is in good condition, free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. 

In case the item is out of stock and cannot be replaced for you, we would be happy to issue a store credit which can be used on our website for future purchases.

Q4) If I paid for shipping and return my item, do you refund the shipping fee?

Refund value is strictly based on the value of the product(s) purchased. Shipping fee will not be reimbursed.

Q5) How many days do I have to return/exchange something? 

In the event that you've received the wrong or defective item, kindly contact us and send the item(s) via a trackable service of your choice within 7 days of receiving the product.  

Q6) How long do I have to wait for an exchange? 

Once your defective item(s) arrive with us, it may take up to 14 business days for the exchange to be verified and for the item to be shipped out to you. Rest assured, we shall be in touch with you and keep you updated on the status of the exchange.

Q7) How do I cancel an order once it is submitted?